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Truck Delivery Driver
Customer service and sales professional at Flanagan Foodservice, serving 7–8 business customers daily and resolving delivery issues.
CanadaTruck Delivery Driver at Flanagan Foodservice
Serve 7-8 business customers a day on scheduled routes, delivering 50-70 cases per customer. Act as the customer's point of contact, resolving service issues and coordinating follow-up with dispatch and warehouse.
NCR Power DeliveryCustomer ServiceProblem SolvingDocumentationRoute Planning
Transported beverages on established routes with complete trip records and compliant documentation. Earned a professional truck licence to prepare for immigrating to Canada.
Professional DrivingTravel DocumentationCompliance
Grew enrollment from 50 to 300 students in Petrópolis and from zero to 200 in Juiz de Fora. Managed sales, customer service, and finance for both schools.
SalesCustomer ServiceFinancial ManagementTrainingRecruitmentMarketing
Sold future cruises and Future Cruise Certificates onboard, explaining loyalty program benefits. Set a record of 250 certificates sold in a single 7-day cruise with a colleague.
SalesCustomer ServiceLoyalty ProgramsCruise Booking
Supervised a guest services front desk team of 8-10 pursers in an international environment. Resolved escalated guest concerns and coordinated with other onboard departments.
SupervisionCustomer ServiceProblem SolvingEscalation Management
Started in the galley and was promoted to Purser, assisting international guests at the front desk with questions, service requests, check-in, and onboard accounts.
Customer ServiceFront Desk OperationsCheck inAccount Management
Completed professional training in leadership, financial, management, and HR areas.
Completed Empretec entrepreneurship programme in 2009, Leadership and Financial training in 2015, and Management and HR training in 2019.
Completed Empretec entrepreneurship programme in 2009, Leadership and Financial training in 2015, and Management and HR training in 2019.
Bachelor's degree in Tourism with coursework in tourism planning, agency and transport, accommodation and food services, event organization, marketing and administration.