Lily Hsu

Seeking business systems and applications roles, with digital operations, process improvement and manual UAT or functional testing. UK-wide roles and remote work accepting UK-based workers are my priority. Open to full-time, part-time and contract work at entry to mid level, with AI tools used in personal workflow projects. Business systems professional with experience improving banking services, HR onboarding and SAP invoicing workflows. I clarify business requirements, investigate user-facing problems and work with engineers on practical system changes, including manual UAT, functional testing, go-live support and user guidance. At Cathay United Bank, I helped digitise onboarding serving over 2,000 new hires a year, with around 95% of cases then completed entirely online. I also supported an FX notification redesign and its UAT and post-release monitoring; production CPU utilisation fell from approximately 100% to 5% for a service supporting 200,000+ customers. At SOETEK, I supported SAP SD billing-to-electronic-invoicing delivery, configuration checks and training for approximately 10 users. In a personal job-search tracking and reporting project, I defined statuses and reporting rules, worked with AI tools to correct dashboard counting logic and checked outputs against application records. I am interested in business systems, digital operations, process improvement and manual testing roles.