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Liz W
Looking for a jobManager of Project Operations
Project operations manager at IMPERIAL CLINICAL RESEARCH SERVICES improving workflows and resource planning.
United StatesManager of Project Operations at Imperial Clinical Research Services
Experience
Manager of Project Operations
Lead project operations strategy, resource planning, and organizational effectiveness initiatives supporting scalable business growth and client delivery. Partner cross-functionally with organizational leaders to improve processes and drive continuous improvement.
Operations StrategyProject and OperationsResource PlanningOrganizational EffectivenessProcess ImprovementCross functional Leadershipteam developmentSuccession PlanningStrategic Planningcapacity managementPerformance Optimization
Project Manager III & Support Supervisor
Led internal and client-facing teams while managing strategic client accounts and serving as a key operational escalation resource. Drove cross-functional process improvement, workflow optimization, documentation standardization, and onboarding enhancements.
Project ManagementTeam LeadershipClient ManagementProcess ImprovementWorkflow OptimizationDocumentation standardizationTrainingCoachingMentorshipSuccession Planning
Project Manager I & II
Managed pharmaceutical, biotechnology, and CRO client accounts, serving as a primary point of contact for project execution, client communication, issue resolution, and service delivery. Led cross-functional teams across operations, logistics, procurement, quality, design, and warehouse functions.
Project ManagementClient CommunicationIssue ResolutionService DeliveryCross functional LeadershipProposal DevelopmentScope AssessmentClient OnboardingProject Management ToolsMentorship
Project Management Associate I & II
Supported project management and client delivery activities within a clinical research services environment while building expertise in project coordination, operational processes, and cross-functional collaboration.
Project CoordinationOperational ProcessesCross Functional Collaboration
Operations Manager
Managed daily operations, including employee scheduling, work assignment, performance follow-up, staff supervision, and administrative processes. Led implementation of CRM and phone systems and developed SOPs and a web-based filing system.
Operations ManagementEmployee SchedulingStaff SupervisionCRM ImplementationSOP DevelopmentProcess ImprovementWorkflow EfficiencyCustomer Retention
Realtor & Real Estate Assistant
Managed client relationships, transaction coordination, communications, marketing activities, and administrative processes. Provided operational and administrative support to the owner and managing broker.
Customer Relationship ManagementTransaction CoordinationMarketingAdministrative SupportDocument ManagementClosing Coordination
Operations Manager
Oversaw operational support functions including staff onboarding and training, shipping and receiving, inventory management, product pricing accuracy, loss prevention, and supply ordering. Supported scheduling, payroll, sales floor operations, and customer experience initiatives.
Operations ManagementStaff OnboardingTrainingShipping and ReceivingInventory ManagementLoss PreventionSupply OrderingSchedulingPayrollCustomer Experience
Education
Western Michigan University
Completed coursework at Western Michigan University from 2008 to 2011.
Completed coursework at Western Michigan University from 2008 to 2011.