Luis Castro

I've led product strategy, roadmaps, and Agile delivery for Fortem Dev Services, managing enterprise software and AI-powered initiatives across a portfolio valued at more than USD $1M. I led Product Owners, Scrum Masters, and 65+ engineers, partnered with executive and business stakeholders, and took products from concept through production. My work improved customer satisfaction and SLAs by 40%, increased deployment frequency by 30%, and reduced release cycle time by 25%. At Kyndryl and IBM, I managed global enterprise technology programs, multi-million-dollar transition and transformation initiatives, and end-to-end infrastructure-service lifecycles. I connected product strategy, funding, governance, portfolio planning, risk management, and customer requirements across Engineering, Architecture, Operations, and Delivery. Earlier, I led software engineering, infrastructure, and operations teams at Dotnet Dev Services, and I continue to consult and teach PMP, Scrum, Product Owner, and ITIL programs. I use ChatGPT, Claude, Gemini, and Microsoft Copilot to accelerate product discovery, requirements, documentation, analysis, and operational workflows.