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Senior Technical Support Lead
I deploy QAD ERP environments across AWS and private cloud, improving reliability through automation and technical leadership.
IndiaSenior Technical Support Lead at Persistent Systems Limited
Worked with client QAD in the Cloud Operations Infrastructure Deployment Team, handling QAD product deployments. Participated in transition workshops for new ERP builds and coordinated with R&D and third-party vendors for seamless integration.
QAD ERPCloud OperationsInfrastructure DeploymentTraining and Transition WorkshopsVendor Management
Deployed QAD products and supporting technology stacks across AWS and private cloud environments, ensuring smooth handover to services teams. Collaborated with CI/CD teams to automate processes and mentored junior engineers.
QAD ERPAWSPrivate CloudCI CDJenkinsLinuxDocumentationMentorship
Managed QAD landscape for cloud customers, developed and implemented RFCs, and performed post-change validation. Triaged incidents, created root cause analyses, and delivered enterprise architecture training.
QAD ERPRFCIncident ManagementRoot Cause AnalysisProgress RDBTraining
Provided technical support for QAD products and Progress Database administration. Managed RFC creation and deployment, and authored over 80 knowledge base articles to improve issue resolution.
QAD ERPProgress RDBRFCTechnical SupportKnowledge Base
Delivered enterprise-level support to QAD on-premise global customers, resolving high-priority incidents. Authored comprehensive knowledge base articles to enhance support efficiency.
QAD ERPTechnical SupportIncident ManagementKnowledge Base
Bachelor of Technology in Computer Science from JNTU, completed in 2008.
Bachelor of Technology in Computer Science from JNTU, completed in 2008.