Marcos Alejandro

I’m looking for a role where I can make a direct impact, learn fast, and solve real problems for users. I’m passionate about working for a company operating with a merit-based lens and focus to co-exist effectively with my peers and superiors to get work done. I’m an enthusiastic, hardworking professional with a strong drive to “make a direct impact” through my work and learning. I’m bilingual and bring strong communication skills, with a focus on building relationships with colleagues and authority figures to deliver results. In my summer role at Teleperformance, I provided “customer service /technical support” for the Chime finance application—handling “over 30 inbound calls a day,” troubleshooting user issues, and documenting client information in AnyDesk and proprietary systems. I was recognized as a top performer based on SNPS customer satisfaction feedback and QA quality assurance, and I was selected by my supervisor to model how to run effective support calls for my peers. As a Loan officer I responsible for vetting possible candidates for loans from a US based company, my responsibilities included taking approx. 20 video calls, 20 audio calls, 150-200 outbound calls a day with utmost care regarding client behavior and many company policies consistently adapting and changing to conform to the modern client market. Fastest finished training record in the account (3.5 days), quickest adaptation with subsequent lower QA feedback