Loading profile…
Loading profile…
Senior BI & Business Operations Analyst
Senior BI & Business Operations Analyst at Orange Business Services who improved executive reporting data accuracy by 15%.
EgyptSenior BI & Business Operations Analyst at Orange Business Services
Built and enhanced Power BI dashboards using DAX and Power Query, consolidating financial and resource metrics and improving executive reporting accuracy by 15%. Led monthly revenue forecasting and annual budgeting for European sales operations, collaborating with Sales and Finance to deliver P&L reviews.
Power BIDAXPower QueryRevenue ForecastingP&L AnalysisFinancial ReportingBudget PlanningBusiness AnalysisData Storytelling
Built financial programs enabling sales teams to identify costs, margins, and revenue streams with greater accuracy. Designed margin improvement tools and processes, validated Power BI reports for data integrity, and led end-of-life project transitions.
Financial AnalysisMargin ImprovementPower BISharePointData IntegrityProject ManagementStakeholder Management
Orchestrated 12 software change release cycles for Service Transition, authoring change requirements, tracking developer progress, managing UAT, and delivering end-user training. Led process and tool improvement initiatives within Service Implementation.
Project ManagementChange ManagementUATProcess ImprovementKnowledge ManagementTraining
Oversaw on-time delivery of all service orders by monitoring TDD/CDD and LTC metrics, maintaining high customer satisfaction scores. Managed end-to-end order processing and database integrity, and built enterprise customer relationships.
Service DeliveryCustomer SatisfactionOrder ManagementDatabase ManagementReportingStakeholder Management
B.Sc. of Electrical Engineering, Electronics and Communications department. Graduated with a cumulative grade of 70% and a distinction on the graduation project.
Completed Thanaweya Amma in Mathematics with a grade of 100.6%.