Michael Lord M Smith

Operations Manager

Directed end-to-end business operations across product development, IT, finance, e-commerce, digital marketing, and social media. Managed advertising budgets and maintained operational systems including WordPress, CRM workflows, and hosting.

WordPressCRMGoogle AdsBing AdsAmazon AdsMeta AdsBudget ManagementE commerce MarketingProduct Development

Executive Officer

Department for Work and Pensions (DWP)

Designed and launched government youth employment programmes and managed large budgets while delivering identity fraud checks and secure onboarding. Implemented KYC/AML procedures for digital onboarding for millions of users and trained staff on compliance procedures.

Program DesignYouth Employment InitiativesBudget ManagementIdentity VerificationRegulatory ComplianceKYC AMLCompliance TrainingWorkshop FacilitationOnboardingCase ProcessingData Security

Care Coordinator

Coordinated referrals and managed care packages while supporting on-call operations. Implemented GDPR-compliant data management processes to reduce the risk of data breaches and maintained client and staff communication controls.

Referral CoordinationCare Package ManagementData Privacy

Stock Control/Retail Operations

Maintained accurate digital stock records and implemented stock monitoring procedures to reduce inventory discrepancies. Supported digital inventory systems and improved access controls and data security while training staff on new processes.

Stock ControlInventory ManagementDigital RecordsProcess ImprovementData IntegrityTrainingData SecurityAccess Control

Senior Supervisor & Sales Advisor

Supervised store teams and delivered customer service, achieving high customer satisfaction while resolving queries and complaints. Used CRM to track interactions and helped implement digital customer support systems to improve response times and data security.

Customer ServiceTeam SupervisionCRMComplaint HandlingResponse Time ImprovementData Security

Assistant Event Manager

Served as a brand ambassador and helped deliver product demonstrations at large promotional events. Coordinated event logistics at scale and supported customer engagement through lead capture and online community moderation.

Brand AmbassadorPromotionProduct DemonstrationsLead GenerationProduct PromotionEvent LogisticsData CaptureCommunity ModerationCustomer Engagement

General Manager

Restructured IT operations to improve efficiency and expanded digital teams to support web design and content workflows. Drove lead generation through PPC and social media efforts, supported by digital marketing data analysis and basic data security measures.

IT OperationsWeb DesignHTMLSQLWordPressGoogle AdsPPC AdvertisingPay Per ImpressionSocial Media ManagementLead GenerationData AnalysisROI OptimizationData Security

Legal Administrator & Receptionist

Handled legal client onboarding and confidential document workflows, streamlining KYC/AML intake while supporting GDPR-compliant processes. Built secure digital filing with access controls, supported 2FA/encrypted storage workflows, and coached volunteers and moderated a support forum.

Legal AdministrationClient OnboardingKYC AML ProcessesGDPR ComplianceConfidential Document HandlingRole Based Access ControlGoogle DriveDropboxICloud2FAClient CareCommunity Moderation