Milton Hill

I am a Field System Engineer and Helpdesk Specialist with hands-on experience supporting Microsoft 365, Active Directory, Intune, Teams, and endpoint/network troubleshooting. I have supported hardware, software, and network systems, deploying and maintaining enterprise devices including POS hardware, laptops, and peripherals while managing Microsoft 365 accounts and Teams. At Compass Group I provided remote and onsite end-user support, resolved tickets via ServiceNow, assisted with account provisioning and onboarding/offboarding, and collaborated with cross-functional teams to maintain system reliability. I improved support efficiency and SLA compliance, reduced ticket resolution time by 30% through proactive troubleshooting and remote management improvements, and successfully deployed devices across premium locations with zero downtime.