Mohamed Roshdy

Seeking fully remote work with an international employer from Egypt. Priorities: flight reservations, ticketing and travel operations; also customer support, operations coordination and dispatch support. Open to independent contracting and US business hours. Available with two weeks’ notice. Travel and customer operations professional with 5+ years of experience at Wego and Booking.com/Concentrix. I handle flight reservations, ticketing, exchanges and reissues, cancellations, refunds, accommodation bookings and complex customer escalations. My hands-on experience includes Sabre and Travelport Galileo, PNR creation and servicing, airline fare rules, special service requests, supplier coordination and payment-related cases. At Booking.com/Concentrix, I worked as a Senior Guest Specialist, resolving complex cases and supporting colleagues through guidance and knowledge sharing. I speak Arabic, English and Hebrew and am based in Cairo, Egypt. I am seeking fully remote opportunities with international employers in travel operations, reservations and ticketing, customer support, operations coordination or dispatch support. I am available to work US business hours and can join with two weeks’ notice.