Natasha Binkley

Senior Sales Director

Managed customer retention, renewal, and revenue targets across a portfolio of 150+ enterprise and public-sector clients representing $5M–$8M in multiyear contract value, achieving 95%+ retention and approximately 98% customer satisfaction. Led executive business reviews and monitored customer KPIs to identify retention risks and strengthen relationships.

Customer RetentionExecutive Business ReviewKPI MonitoringPerformance AnalyticsCross Functional CollaborationStakeholder ManagementEscalation ResolutionSalesforceMicrosoft OfficeMicrosoft TeamsGoogle WorkspaceHubSpotTableauPower BIJiraAsanaSlackRFPIOLoopioDocusign

Business Consultant

Advised clients on group benefits solutions, aligning recommendations with organizational objectives, employee needs, and long-term value. Built trusted relationships with clients and internal partners, coordinating solutions and addressing service challenges.

Relationship ManagementInsurance Industry KnowledgeGroup BenefitsClient AdvisoryStakeholder Management

Account Executive

Managed strategic relationships with approximately 65 enterprise and public-sector organizations, supporting a portfolio representing approximately $5M in multiyear contract value. Partnered with customers and internal specialists to educate on digital health, absence management, and disability solutions, supporting product adoption.

Strategic Account ManagementExecutive PresentationCross Functional CollaborationRFP ProcessCustomer EducationDigital HealthAbsence ManagementDisability Solutions

Account Executive

The Co-operators

Managed relationships with approximately 80 organizational clients, supporting group insurance renewals, customer satisfaction, and long-term account retention. Analyzed claims experience, plan performance, and renewal information to identify trends and recommend program improvements.

Group InsuranceRenewalsClaims AnalysisCustomer RetentionConsultative ApproachStakeholder Management

Program Manager

Coordinated and led a large-scale employee assistance program transition supporting 300+ organizations and approximately 1.5 million members within four months. Coordinated multiple implementation activities, internal teams, and external partners simultaneously, applying strong multi-tasking and teamwork skills.

Program ManagementEmployee Assistance ProgramsTransition ManagementMultitaskingTeamworkStakeholder AlignmentProcess Improvement

Senior Account Manager

Managed a diverse portfolio of corporate and public-sector clients, reaching approximately 350 groups and $2M in annual revenue. Led client reviews, analyzed program utilization and engagement trends, and recommended strategies to improve service awareness, adoption, and organizational value.

Account ManagementClient ReviewsUtilization AnalysisEngagement Trend AnalysisRenewalsCross Functional Collaboration