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Nathanne Araújo
Looking for a jobCustomer service and administrative support professional who managed bookings and calendars across hospitality and healthcare.
Brazil
About
At Ibis Hotel, I supported guests from around the world in English, Spanish, and Portuguese, handling remote reservations and customer inquiries as well as in-person check-in and check-out. I verified bookings and guest information and responded to requests based on urgency.
As a self-employed lash designer, I managed bookings and customer support from first contact through after-sales follow-up. I also created social media content, edited videos, and managed the business’s Instagram and Facebook Business presence.
Experience
Hospitality Host | Customer Service
Delivered customer service to 45-50 guests per shift from around the world, communicating in English, Spanish, and Portuguese. Provided remote reservation and customer support via Booking.com, email, and phone, plus in-person check-in and check-out.
Customer ServiceReservation ManagementBooking.ComBilingual CommunicationData Entry
Receptionist | Administrative Support
Provided administrative support and managed the calendar for a client base of 100-200 people, handling appointments, rescheduling, and cancellations. Performed data entry, recording and verifying patient and client data.
Administrative SupportCalendar ManagementData EntryCustomer Service
Lash Designer | Customer Service
Delivered customer service to 50-100 clients per month, in person and remotely via WhatsApp, Instagram, and Facebook Business, from first contact to after-sales follow-up. Managed bookings, calendar, rescheduling, and last-minute fit-ins, and ran social media end to end.
Education
Estácio University
Pursuing a Bachelor of Science in Biological Sciences, currently in progress.
Federal Institute of Alagoas (IFAL)
Completed high school and technical education at the Federal Institute of Alagoas.