Navinsankar User

I've executed prospect-specific outreach at Avalonn Media, managing 467 prospects and generating 37 replies and 17 positive opportunities. I build campaign workflows, personalize outreach using Claude Projects, and maintain Notion-based CRM tracking while coordinating directly with the founder and two interns. Across Excelr Solutions, RD Nutrition, and Octopus Tech Solutions, I've managed lead qualification, CRM data quality, customer operations, SLA-driven escalations, and high-volume support workflows. I work hands-on with Salesforce, Zoho CRM, Bitrix CRM, Freshdesk, Zendesk, automation tools, and AI-assisted prospect research to keep pipelines, campaigns, and customer processes moving.