Navion User

I've delivered crisis support at GiveDirectly, helping disaster survivors through phone, chat, and email while managing eligibility, identity verification, payments, and high-volume Zendesk workflows. At Locanto, I researched client issues, collaborated with IT teams, and helped drive a 30% increase in team efficiency and a 20% reduction in customer wait times. I've also supported clients at Realty Store and Amazon with accounts, hardware, software, desktops, laptops, printers, and mobile devices. I bring hands-on experience with Windows, Active Directory, Microsoft 365, DHCP/DNS, remote troubleshooting, hardware and software installation, and end-user training. My computer science studies also built my foundation in algorithms, data structures, security, C, Python, and Bash.