Nazia Banu User

I've supported Nokia through HCLTech for seven years, coordinating governance reporting, change requests, approvals, and operational deliverables across Operations, Service Delivery, and PMO teams. I established repeatable KPI and SLA reporting cadences for leadership, standardized KPI definitions and executive MIS, and helped turn raw operational data into decision-ready reporting. My work supports audit readiness in SLA-driven telecom environments through disciplined documentation, risk tracking, and stakeholder coordination. I'm comfortable working across Agile sprint cycles and formal governance frameworks, using Power BI, SQL, Excel, ServiceNow, SharePoint, Azure Logic Apps, and Microsoft Storage Explorer.