Nicole Brumm

Fully bilingual (English & Spanish) Remote Administrative Specialist with experience in CRM management, confidential data control, and virtual practice operations. Customer Support Specialist and detail-oriented Data & Records Specialist. At Mente Vital, I manage billing and remote practice operations for 9–12 active recurring client accounts. I maintain more than 200 confidential digital medical and administrative records and use Salesforce, Excel, Zoom, Teams, and Microsoft 365 to support scheduling and payment tracking. At Alorica, on the Major League Baseball account, I provided bilingual English- and Spanish-language customer support and documented cases in Salesforce. At CEAPSI, I optimized document management and administrative follow-up processes for clinical personnel and clients.