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Assistant Manager – Billing & Collection
I lead global telecom billing, collections, ERP implementation, and dispute resolution.
IndiaAssistant Manager – Billing & Collection at Sonata Software
Directed end-to-end global billing operations across Asia, USA, Europe, and the Middle East, managing a $10M USD portfolio across 3,000 services. Spearheaded the Microsoft Dynamics Billing System implementation, anchoring the entire project lifecycle from BRD formulation through UAT.
Microsoft DynamicsERP ImplementationUser Acceptance TestingAccounts ReceivableAudit ReadinessComplianceRoot Cause AnalysisStakeholder Management
Orchestrated daily global billing operations, managing complex recurring and usage-based models for high-profile clients. Architected and deployed robust billing strategies, policies, and procedures to drive processing efficiency and invoice accuracy.
Accounts ReceivableSAPDispute Resolution
Executed invoice verification and accounting workflows within SAP, maintaining rigorous quality controls to ensure data integrity and zero invoicing errors. Investigated systemic root causes of customer billing complaints and collaborated with cross-functional departments to streamline resolution processes.
SAPAccountingQuality ControlRoot Cause AnalysisDispute ResolutionCase Studies
Executed background screening and identity verification workflows, auditing databases, public records, and official portals to validate credentials. Partnered with HR teams to conduct rigorous employment and reference checks aligned with company policies.
Background VerificationIdentity VerificationComplianceHR CoordinationDocumentation
Conducted deep-dive debtor research and financial profiling, leveraging skip tracing tools and credit bureau reports to maintain data accuracy. Negotiated with delinquent account holders to accelerate cash recovery and structured flexible debt resolution strategies.
Debt CollectionSkip tracingCredit ReportsNegotiationCompliance
Pursued a PG Diploma in Finance, achieving a Distinction.