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Ntando Mapoloba
Looking for a jobL1 Support Analyst
I resolve remote software, account, and web application issues for international clients.
South AfricaL1 Support Analyst at Construct Education
About
I've provided first-line remote technical support at OES (formerly Construct Education), resolving application, browser, user account, Windows, and web-based application issues through phone, email, and live chat. I investigate incidents, document troubleshooting clearly, escalate complex cases, and maintain SLA targets and customer satisfaction.
I'm also the founder and part-time IT Consultant at Pistis Technologies, where I deliver technical solutions for small businesses, maintain websites and hosting infrastructure, and provide ongoing client support. My Diploma in IT: Software Development supports my work across web applications, databases, software systems, HTML, CSS, JavaScript, and SQL.
Experience
L1 Support Analyst
Provided first-line support, managed tickets and incidents, communicated with customers, and performed troubleshooting and root cause investigation.
Ticket ManagementIncident ManagementTroubleshooting
Education
Nelson Mandela University
Pursued a Diploma in IT with a focus on Software Development, achieving strong academic performance and receiving the Student Merit Award in 2021 and 2022.
Pursued a Diploma in IT with a focus on Software Development, achieving strong academic performance and receiving the Student Merit Award in 2021 and 2022.