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Call Sales Operator
I generate qualified B2B/SaaS pipeline through high-volume outbound prospecting and disciplined follow-up.
NigeriaCall Sales Operator at Kulavita Healthcare
Handled 200+ inbound and outbound calls daily, resolving order, payment, and product questions on first contact. Logged interactions in LeadVertex CRM and maintained a professional tone across high call volume.
Inbound CallsOutbound CallsCustomer ServiceCRMLeadvertexCommunication SkillsProblem Solving
Made 100+ outbound cold calls per day to B2B/SaaS prospects, booking an average of 5 qualified meetings daily. Achieved a 15% call-to-meeting conversion rate using LinkedIn Sales Navigator and Apollo.io.
Cold CallingCold EmailLead QualificationLinkedIn Sales NavigatorApollo.IoPipeline GenerationB2B SalesSaaSCRMInbox Management
Supported customers across phone, email, and chat for four years in a fully remote team. Managed records and follow-ups in Zendesk, resolving complaints professionally through active listening.
Customer SupportZendeskEmail SupportLive ChatPhone SupportRemote WorkComplaint ResolutionActive Listening
Managed 200–300 inbound and outbound calls daily, one of the highest sustained call volumes. Updated customer information in Zendesk and guided clients through payment options and inquiries.
Call CenterInbound CallsOutbound CallsZendeskCustomer ServicePayment ProcessingCommunication Skills
Handled product, account, and payment-related questions for insurance clients, building repeat trust through consistent follow-through. De-escalated complaints calmly while resolving underlying issues.
Customer ServiceSalesInsuranceComplaint ResolutionClient RelationsCommunication Skills
Completed a certification in Essentials of Data Labeling & Annotation for AI Development in 2026.
Completed a certification in Essentials of Data Labeling & Annotation for AI Development in 2026.
Completed a certification in Prompt Engineering for ChatGPT in 2026.
Completed a certification in Prompt Engineering for ChatGPT in 2026.
Completed IT Support Skills Training in 2026.
Completed IT Support Skills Training in 2026.
Completed training in Motivational & Confidence Building in 2013.
Completed training in Motivational & Confidence Building in 2013.
Earned a Bachelor of Science in Business Administration from Imo State University in 2012.
Earned a Bachelor of Science in Business Administration from Imo State University in 2012.
Completed secondary education and obtained the West African Senior School Certificate in 2004.
Completed secondary education and obtained the West African Senior School Certificate in 2004.