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Executive Project Manager
Chief of Staff & Business Operations | Operating Systems and AI Automation
EgyptExecutive Project Manager at Human Garage
Wellness-media company moving to media-tech. Led the operational audit (10+ interviews, 6 domains, 6 core workflows mapped) and presented it to the CEO, who approved it as the basis of Phase 2. Now work with the COO: led the WhatsApp-to-Slack migration (cut over 2 Sep 2026), co-built a 17-project portfolio plan and project-manage the finance dashboard (32 requirements).
Operations ManagementChange ManagementProcess MappingProject Management
Membership platform with about 80,000 paying customers, AI coaching, courses and live events. Consolidated five communication channels into a 35+ document knowledge base and one live issue register. Write the weekly customer-experience report (13 editions, Jul to Sep 2026) and automated its pipeline from Slack and WhatsApp, with personal data redacted at capture.
Customer ExperienceKnowledge ManagementWorkflow Automation
Run the Telecel Global programme (Telitravel, Nepal API Suite) and HERO MVNE work: 20+ people, 8 functions. Took Telitravel, a white-label travel eSIM for 170+ countries, live on web, iOS, Android and CRM on 24 Aug 2026; UAT from 64% to 94.69% of 226 cases. Briefed the CEO on client escalations and capacity. Built the 1,707-hour HERO baseline, Jira structure and an AI-assisted 230+ file record.
AgileSprint PlanningJiraStakeholder ManagementRelease Management
Designed and managed 10+ structured cultural programs with the UAE Ministry of Education and coordinated multi-stakeholder partnerships to deliver 50+ public sessions, enhancing strategic planning and stakeholder engagement.
Program ManagementStakeholder ManagementStrategic PlanningEvent CoordinationFacilitationPartnership BuildingPublic Engagement
HR services company (recruitment, outsourcing, payroll) on Odoo. Mapped the client lifecycle across 5 teams and wrote the operations playbook: 6 processes, 27 steps and a 3-level escalation matrix. Specified the self-serve hiring and payroll platform: a PRD with 9 modules, 44 user stories, 13 wireframe screens and a scored 27-item backlog.
Product ManagementRoadmappingProcess MappingOdooRequirements GatheringWorkflow Automation
Led troubleshooting and repairs with the technician team, assessed warranty claims, ran training on new products and common faults, and managed spare-parts stock. Won the company's annual "Rock Star" cross-department competition.
MaintenanceQuality AssuranceTechnical TroubleshootingProject Delivery
Pursuing Project Management Professional (PMP) certification from PMI.
Completed an introductory course in software product management covering product lifecycle and stakeholder alignment.
Earned the Google Project Management Professional Certificate covering foundational project management practices and tools.
Completed a Bachelor of Science in Production Engineering, focusing on manufacturing and systems engineering principles.