Olajumobi Omotayo

I've supported healthcare and customer service operations at KOAA Solutions, Elevance Health, and Frontline Call Center, resolving inquiries across multiple channels while maintaining accurate records. At Elevance Health, I handled 40+ calls daily, assisted members with OTC orders and benefits information, and followed company procedures. At KOAA Solutions, I processed account updates and orders through Salesforce and NICE CXone while collaborating with teams to improve response times. I'm experienced in de-escalation, active listening, conflict resolution, call documentation, quality assurance, and escalating complex issues appropriately. I also bring sales experience from Gullivers Ventures, where I guided customers toward suitable products, processed transactions accurately, and addressed concerns to encourage repeat business.