Oluwaseun Ella Dosunmu

I’m a dedicated, customer-focused Customer Service Representative with 5+ years of experience across hospitality, real estate, and front desk operations. I handle high volumes of inquiries, resolve complaints, and deliver excellent customer experiences in fast-paced environments. In my recent role at Ram Suya, I managed 30+ daily customer orders and inquiries, processing payments with POS systems while maintaining 99% transaction accuracy. I also kept detailed transaction records and end-of-day reconciliation reports to ensure everything stayed accurate and on time. Earlier, at AOA Real Estate Agency, I greeted 20+ clients daily, managed incoming calls, scheduled appointments, and responded to client inquiries by phone and email. I’m fully available for remote customer service and virtual assistant work, and I’m comfortable using tools like Zoom, Google Meet, Slack, Google Workspace, and Microsoft Office to support customers efficiently.