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Customer Service Representative
Customer support and sales representative at Consumer Opportunity LLC, helping customers choose products and complete purchases.
NigeriaCustomer Service Representative at Outsource Global Technologies Ltd
Supported health insurance clients with policy inquiries, claims processing, and enrollment guidance. Handled high-volume communications and resolved complaints efficiently.
CRMCall CenterCustomer ServiceClaims ProcessingKPIs
Managed daily store operations, staff supervision, and workflow coordination. Tracked sales and expenses using POS and accounting software, and oversaw inventory systems.
Store OperationsStaff SupervisionPOSAccountingInventory ManagementProcurement
Registered and onboarded customers onto digital financial platforms. Assisted with KYC verification processes to ensure regulatory compliance.
Customer OnboardingKYCDigital Financial ServicesSales
Managed guest bookings and maintained accurate front-desk records. Responded promptly to guest inquiries via phone and email.
FrontdeskGuest RelationsBooking ManagementCommunication Skills
Assisted with clinical procedures while maintaining sterile, safety-compliant environments. Managed patient records and appointment scheduling.
Clinical AssistanceSterilizationpatient recordsAppointment Scheduling
Managed real-time client conversations to drive engagement and retention. Oversaw inbox management, message responses, and content scheduling.
Live ChatClient EngagementInbox ManagementContent SchedulingConfidentiality
Delivered customer and sales support, guiding inquiries and purchase decisions to close conversions. Managed communications and resolved concerns to maintain high service quality.
CRMCustomer ServiceSales SupportCommunication Skills
Resolved customer issues via chat and phone support channels. Assisted with account management and transaction inquiries.
Customer SupportLive ChatPhone SupportAccount Management
Completed Basic Life Support (BLS) Certification in 2023.
Completed Basic Life Support (BLS) Certification in 2023.
Attended College of Health and Technology in Akure, Ondo State from 2017 to 2020.
Attended College of Health and Technology in Akure, Ondo State from 2017 to 2020.
Completed Secondary School Certificate from St. Louis Girls Grammar School, Ondo State from 2010 to 2016.
Completed Secondary School Certificate from St. Louis Girls Grammar School, Ondo State from 2010 to 2016.