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Omolola Popoola
Looking for a jobRemote Customer Service Specialist
Customer Support Specialist at Aidanna who handled 40+ daily interactions and improved monthly NPS by over 20%.
NigeriaRemote Customer Service Specialist at Aidanna
Experience
Remote Customer Service Specialist
Resolved an average of 40+ customer interactions daily via inbound and outbound live phone calls using Five9, maintaining CSAT scores above 85%. Used Salesforce CRM to investigate customer histories, document cases, and resolve billing, shipping, and technical issues.
Five9SalesforceCRMCustomer SatisfactionDe escalationDocumentationHIPAA complianceRemote troubleshootingTime ManagementMultitasking
Customer Service Representative & Administrative Assistant
Managed 50+ customer interactions daily across email, live chat, and phone support, achieving first-time response under 10 minutes and same-day resolution of 87%. Collaborated with internal departments via Slack and created forms and reports for prospective vendors.
Customer ServiceLive ChatEmail SupportPhone SupportSlackTicket ManagementData EntryReportingDocumentationMultitasking
Education
LYD Consulting
Completed Customer Service and Sales Training in January 2021.
Completed Customer Service and Sales Training in January 2021.
Ace Coterie Consulting
Completed Customer Service and Relationship Management training in September 2020.
Completed Customer Service and Relationship Management training in September 2020.
Intuivar Consultancy
Completed Leadership and Employment Development training from September to December 2019.
Completed Leadership and Employment Development training from September to December 2019.
Osun State University
Bachelor of Arts in History and International Studies from Osun State University, completed in 2019.
Bachelor of Arts in History and International Studies from Osun State University, completed in 2019.