Pablo Veloso

At Technicost, I independently support a client-facing financial web application used by Desjardins and National Bank clients. I handle T1/T2 requests and maintain a Python-based email-to-Jira automation tool. I prepare audit-ready documentation in Jira and Confluence, helping the team pass its ISO certification audits. I also maintain accurate support ticket data for monthly reporting, contributing to a reduction in repeat tickets. Earlier, as an IT Technician Intern at Couche-Tard / Circle K, I provided Level 1 support to store employees across Canada and the United States. My electronics and telecommunications training included PCB design, assembly, and circuit testing.