Parul Chandra

Enterprise IT professional with 7+ years of experience across Microsoft workplace support, identity and access administration, endpoint support and IT operations. At LTIMindtree, I worked as a Senior Engineer in Cloud and Infrastructure, leading support teams, establishing and stabilising enterprise support operations, coordinating escalations across technical teams, and developing SOPs and knowledge resources. My experience combines technical troubleshooting, stakeholder communication and team leadership. My technical background includes Microsoft 365 user support, Active Directory administration, Windows workplace technology, SCCM software deployment and incident management. I hold the Microsoft Certified: Azure Administrator Associate certification (AZ-104). I am seeking a remote Microsoft 365 support or administration role, or an enterprise IT support position within an internal technology team. I bring structured problem-solving, clear communication and a strong focus on reliable workplace services. I speak English and Hindi, with Spanish at A2 level.