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Technical Implementation Specialist II
Technical Implementation Specialist at Broadvoice who managed end-to-end VoIP implementations and customer onboarding.
United StatesTechnical Implementation Specialist II at Broadvoice
Managed end-to-end VoIP implementations and onboarding, guiding customers through planning, troubleshooting, and support. Oversaw project timelines, ensuring timely resolution of tickets and effective communication between stakeholders.
VoIPImplementationCustomer SupportProject ManagementTroubleshootingStakeholder Communication
Designed personalized pet care plans, ensuring adherence to routines and individualized needs. Managed schedules for check-ins, feedings, and long-term care assignments.
Pet CareSchedulingCustomer Service
Coordinated customer service activities, providing detailed product insights and ensuring a pleasant cafe experience. Organized inventory, managed stock levels, and implemented seasonal display rotations.
Customer ServiceInventory ManagementPoint of Sale
Led team activities, from hiring and training to task delegation and daily operations. Oversaw financial projects, including daily deposits, transactions, and budgeting. Coordinated vendor relations, ensuring product availability and timely deliveries.
Team LeadershipHiringTrainingFinancial ManagementVendor ManagementInventory Management
Studied Cultural Anthropology at New Mexico Highlands University.
Earned a High School Diploma with a 3.5 GPA, and served as Varsity Captain in Volleyball, Basketball, and Softball.