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Project Management Intern
Customer Support professional blending analytical problem-solving with client-first service.
IndiaProject Management Intern at Excellerate & St. Louis University
Collaborated on initiatives to enhance AI applications and design methodologies. Coordinated project management efforts and developed AI annotation and graphic design deliverables for internship objectives.
TeamworkProject CoordinationAI AnnotationGraphic DesignMethodological DevelopmentProblem Solving
Led global customer support service delivery and managed Amazon customer inquiries to improve customer satisfaction. Resolved 50+ customer issues promptly and coordinated efforts to enhance user experience.
Communication SkillsCustomer SupportCase ManagementCustomer SatisfactionService DeliveryTroubleshooting
Provided customer support for Expedia by addressing inquiries and resolving issues to improve travel service outcomes. Managed 35+ travel bookings daily and supported delivery of travel technology services through stakeholder coordination.
Communication SkillsCustomer SupportStakeholder ManagementService OperationsCustomer Experience
Handled Zomato customer support inquiries to improve user satisfaction and loyalty. Coordinated daily chat operations, managing 50+ interactions and maintaining focus across 3 concurrent conversations.
Live ChatCustomer ServiceCommunication SkillsCustomer SatisfactionOperations Coordination
Teleperformance (RBL Bank Ltd)
Supported RBL Bank customer inquiries and sales transactions while prioritizing customer satisfaction. Managed 40+ daily calls with professionalism and efficiency to drive service outcomes.
Inbound CallsSales SupportCustomer ServiceProfessional communicationTroubleshootingLead Transaction Support
Developed and delivered specialized IT and programming courses to improve student technical skills. Mentored 50+ students and supported their learning to enhance efficiency and outcomes.
MentorshipCurriculum DevelopmentStudent SupportLesson PlanningClassroom ManagementTechnical Communication
Completed training with Telus International in AI annotation and graphic design, working on deliverables to support project needs.
Pursued a BBA in Business Administration, focusing on business and management fundamentals and project execution to support service improvement.
Completed a diploma focused on IT and programming, building foundational technical skills.