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Talent Development Specialist
Infrastructure and operations leader at Appetiser Apps who cut system issues by 60–70% and saved up to AUD 50K monthly.
MalaysiaTalent Development Specialist at Appetiser Apps
Coaching and performance management across engineering, project management, QA, systems engineering, DevOps, and marketing. Led DevOps and Systems Engineering teams, reducing system issues by 60-70% and improving resolution speed by ~60%.
CoachingPerformance ManagementDevOpsSystems EngineeringGitlabAISaaS RationalizationHiringOnboarding
Primary technical authority and project lead for SMB, enterprise, government, and oil & gas clients. Designed and delivered VDI solutions, including a 200-user environment for a major hypermarket and a multi-plant NVIDIA GRID solution for a petroleum company.
WindowsLinuxUnixVMWareCitrixNVIDIA GRIDVirtualizationNetworkingSecurityMiddlewareDirectoriesMailCloud ComputingProject Managementvendor negotiationBudgeting
Led up to 20 engineers providing L2/L3 support for a global enterprise, closing up to 96% of tickets daily. Managed shift rosters, standby schedules, and operational reporting.
Windows ServerLinuxNetwork SwitchesL2 L3 SupportTeam LeadershipOperational ReportingShift Management
Primary Windows and Linux administrator for ~1,000 users across multiple airport sites. Delivered a phased network backbone upgrade with minimal downtime and led ground-level support teams.
WindowsLinuxNetwork AdministrationInfrastructure UpgradesVendor ManagementTeam Leadership
Completed a Diploma in Business Information Technology at HELP Institute in Kuala Lumpur in November 2004.
Completed a Diploma in Business Information Technology at HELP Institute in Kuala Lumpur in November 2004.
Completed an Advanced Diploma in Network Centered Computing at NIIT Kuala Lumpur in February 2002.
Completed an Advanced Diploma in Network Centered Computing at NIIT Kuala Lumpur in February 2002.