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Praveen Devihosur
Open to opportunitiesSenior Engineer
I resolve L1/L2 IT incidents, manage access, and keep end users productive.
IndiaSenior Engineer at Marlabs Innovations Pvt Ltd
Experience
Senior Engineer
Provided L1 and L2 technical support to end-users via multiple channels, managed escalations, and utilized Active Directory for user account lifecycle management.
Technical SupportRemote SupportActive DirectoryIncident ManagementLicense Management
Senior Analyst
Provided L1 IT support for end users, handled incidents and requests using ticketing tools, and managed software licenses and user access.
IT SupportServiceNowIncident ManagementSoftware License ManagementUser Access ManagementRemote Support
Desktop Support Engineer L2
Installed, configured, and maintained desktop systems and laptops, optimized system performance, and provided walk-in IT support.
Desktop Supporthardware troubleshootingSystem ConfigurationUser Support
IT Engineer
Provided IT support to internal employees, managed IT assets, and handled workstation setup and system configuration.
IT SupportIT Asset ManagementVendor ManagementSystem Configuration
Customer Care Executive
Initiated outbound cold calls, engaged with customers for upselling, and met sales targets.
Cold CallingSalesCustomer Relationship ManagementNegotiation
Education
James Cook University Singapore
Pursued a Master of Information Technology degree at James Cook University Singapore from 2015 to 2017.
Pursued a Master of Information Technology degree at James Cook University Singapore from 2015 to 2017.
MS Engineering College
Completed a Master of Computer Application degree at MS Engineering College from 2011 to 2014.
Completed a Master of Computer Application degree at MS Engineering College from 2011 to 2014.
KLE'S GH BCA College
Earned a Bachelor of Computer Application degree from KLE'S GH BCA College between 2008 and 2011.
Earned a Bachelor of Computer Application degree from KLE'S GH BCA College between 2008 and 2011.
KLE'S GH PU College
Completed Pre-University Course (PUC) at KLE'S GH PU College from 2006 to 2008.
Completed Pre-University Course (PUC) at KLE'S GH PU College from 2006 to 2008.
S S P N High School
Completed 10th standard at S S P N High School in 2006.
Completed 10th standard at S S P N High School in 2006.