Purushothaman C

I've supported enterprise and mid-market customers across the US, APJ, India, and global markets in technical support, customer service, account management, and B2B SaaS environments. At HP through Fidelis Technology Services, I owned technical issues from investigation through resolution, coordinated complex escalations with engineering and product teams, and delivered product education and workflow guidance. I achieved 92% CSAT through proactive resolution, clear communication, and strong customer ownership. I also trained and mentored colleagues, contributing to a 40% improvement in team productivity within one year. My work has included CRM management, renewals, proposals, quote-to-cash activities, root cause analysis, documentation, and customer retention. At Accenture, I handle inbound customer conversations, conduct discovery around operational challenges, recommend service and workflow solutions, coordinate escalations, and maintain accurate CRM and pipeline records. I bring a practical, customer-focused approach to making support interactions clear, timely, and effective.