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Director of Operations
Operations coordinator at Laundry Go, coordinating orders, pickup and delivery schedules, and testing workflow changes to improve service tracking.
BarbadosDirector of Operations at Laundry Go
Coordinate customer orders, pickup and delivery schedules, service partners, and day-to-day logistics. Monitor service progress, resolve scheduling issues, and follow up with customers, drivers, and suppliers.
Operations CoordinationSchedulingLogisticsVendor ManagementClient CommunicationRecords ManagementProcess ImprovementMicrosoft OfficeGoogle Workspace
Manage appointments, customer communication, administrative records, payments, and supplier coordination. Organise training sessions, materials, student schedules, and practical assessments.
Appointment SchedulingClient CommunicationAdministrative SupportSupplier Coordinationtraining coordinationPolicy DevelopmentSOPsProcess Improvement
Entered, checked, and maintained confidential government records with accuracy and discretion. Reviewed source documents, resolved discrepancies, and organised records for retrieval.
Data EntryRecords ManagementConfidentialityAccuracyDocumentationAdministrative Support
Currently pursuing an MSc in Computer Science and International Business.
Completed a Diploma in Esthetics with Honours from 2022 to 2023.
Completed a Diploma in Esthetics with Honours from 2022 to 2023.
Completed a certificate in Business Administration and Management in 2020.
Completed a certificate in Business Administration and Management in 2020.
Completed a Laser Hair Removal Technician Certification with Honours in 2024.
Completed a Laser Hair Removal Technician Certification with Honours in 2024.