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Richard Obenze
Looking for a jobMarketing Executive and Operations Coordinator
Customer Support Specialist at Recon Labs who resolved payment app issues and escalated recurring transaction failures.
NigeriaMarketing Executive and Operations Coordinator at CryptoJack Media
Experience
Marketing Executive and Operations Coordinator
Created and managed collaboration groups to streamline communication between clients and internal teams. Maintained structured Excel records of 2,000+ project entries and built charts to track performance and support accurate reporting.
MarketingOperationsExcelData AnalysisCommunication SkillsResearch
Customer Support Specialist
Answered 15 to 30 customer inquiries and failed transaction issues daily by chat, email, call, and social channels on a live contactless payment app. Followed each case through to resolution, processed refund and service requests, and kept accurate records of interactions.
Customer SupportIssue ResolutionEscalation ManagementRecord keepingExcelCommunication Skills
Community Manager
Provided support to 200+ users by answering queries and resolving issues across Discord and Telegram communities of 3,000+ members. Shared updates and announcements and ensured community guidelines were followed.
Community ManagementDiscordTelegramCustomer SupportCommunication Skills
Marketing Executive Intern
Managed client and team communications by email. Created and maintained organized Excel records to track contacts, outreach progress, and key data for accurate reporting.
MarketingEmail CommunicationExcelData EntryReporting
Community Moderator
Resolved issues for 100+ members and coordinated with the development team on technical problems.
Community ModerationIssue ResolutionCoordinationCommunication Skills
Community Moderator
Moderated Discord and Telegram communities of 15,000+ members, resolving user issues and escalating technical concerns to the development team. Gathered member feedback to help improve the community experience.
Community ModerationDiscordTelegramIssue ResolutionEscalation ManagementFeedback Collection
Community Moderator
Engaged 4,000+ community members through discussions and onboarding while maintaining community standards.
Community ModerationEngagementOnboardingCommunication Skills
Education
Federal Republic of Nigeria
Completed the National Youth Service Corps (NYSC) program and received a discharge certificate.
University of Nigeria, Nsukka
Bachelor of Science in Education in Physics Education, graduated with Second Class Upper.