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Rio Garcia
Looking for a jobR&D Slurry Operator
Customer service representative at GC Services who helped customers resolve billing, payment, and account issues.
ColombiaR&D Slurry Operator at Solid Power
About
At GC Services, I helped customers with billing questions, payment arrangements, and account concerns, including accounts for Sprint and Southern California Edison. I listened to understand their needs and explained account information clearly while following established procedures.
At PepsiCo, I supervised production employees and supported onboarding and safety training. I also created Standard Operating Procedures and worked with teams to address problems; I’m now looking to continue building my customer service experience in a remote role.
Experience
R&D Slurry Operator
Performed quality control testing and documentation, monitored machines, and troubleshot during active runs to minimize downtime. Drafted and updated Standard Operating Procedures and supported continuous improvement initiatives.
Quality ControlTroubleshootingStandard Operating ProceduresContinuous ImprovementResearch and Development Support
Warehouse Associate
Worked as a warehouse associate handling logistics and inventory tasks.
Production Supervisor
Supervised hourly employees, monitored production quality and quantity, and conducted employee meetings. Maintained housekeeping, enforced safety rules, and developed Standard Operating Procedures.