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Customer Service Representative
I turn real-time operational data into automated decision systems and actionable analysis.
IndiaCustomer Service Representative at Alorica
Analyzed recurring themes across high-volume customer queries and documented findings to inform process-improvement recommendations. Maintained quality-assurance standards across daily ticket workflows and built stakeholder communication skills by resolving issues directly with customers.
Customer ServiceQuality AssuranceStakeholder CommunicationData Analysis
Pursuing a Bachelor of Engineering in Computer Science Engineering with an expected graduation in 2027.
Pursuing a Bachelor of Engineering in Computer Science Engineering with an expected graduation in 2027.
Completed Intermediate (Class XII) education.
Completed Matriculation (Class X) education.