Roberta S

I've supported customers across banking, e-commerce, and retail for more than 10 years. At Cembra Bank, I handled credit-card customer assistance, back-office administration, KYC document verification, AML checks, and requests involving loans, payments, and refunds. Previously at Tapp Water and H&M, I managed multichannel support, Zendesk tickets, marketplace service, escalations, social-media moderation, and customer experience in high-volume environments. I work fluently in Italian, English, and Spanish, with a focus on SLA compliance, resolution quality, and customer satisfaction.