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Senior Project Manager / Engagement Lead
Senior Project Manager at EXADES, delivering client programs and applying AI-augmented workflows to improve decision visibility.
PanamaSenior Project Manager / Engagement Lead at EXADES
Leading client-facing program delivery across concurrent engagements, including scoping, governance, stakeholder management, and milestone execution. Applying AI-augmented delivery workflows and advising on PMO build-out and portfolio governance frameworks.
Project ManagementProgram GovernanceStakeholder ManagementAI Augmented DeliveryPMO DesignPortfolio GovernanceAgileScrumJiraMonday.ComClickUp
Fractional C-level engagement leading portfolio governance, PMO stand-up, and multi-workstream program delivery. Established portfolio governance framework, designed go-to-market programs, and built executive dashboards and meeting intelligence pipelines.
Portfolio GovernancePMOProgram DeliveryOKRsExecutive DashboardsMeeting IntelligenceCross functional LeadershipStrategic PlanningKPI Reporting
Governed a ~$8M annual vendor portfolio and managed 4 concurrent strategic initiatives. Developed a proprietary portfolio governance methodology, directed enterprise platform migration, orchestrated dual CRM implementation, and led market expansion and BI transformation.
Portfolio ManagementVendor ManagementCRM ImplementationData MigrationBI TransformationAI AutomationProcess OptimizationWorkflow AutomationProject GovernanceCross functional Leadership
Resumed managed services delivery for enterprise clients under IBM subcontract. Managed SLA compliance, ticket lifecycle, and escalation management across IBM portal, Salesforce/ServiceNow, and MS Dynamics. Sustained 99.5% system uptime and drove hypercare-to-BAU transitions.
ITILSLA ManagementEscalation ManagementSalesforceServiceNowMS DynamicsIBM PortalStakeholder ManagementIncident Management
Led PMO operations and product delivery for a multi-vertical holding group. Built PMO from zero across five business units, managed a $3M portfolio, and achieved 95% on-time completion and 98% client satisfaction.
PMO BuildPortfolio ManagementP&L managementvendor negotiationFinancial Forecastingteam developmentAgileScrumProgram GovernanceStakeholder Management
Managed 3-5 concurrent Fortune 500 accounts across financial services, insurance, automotive, and telecom. Implemented ITIL-aligned service delivery model, directed $2M managed services portfolio, and led distributed teams of 45+ achieving 90%+ on-time delivery.
ITILManaged ServicesSLA ManagementClient OnboardingHyperCareSolutions ArchitectAPI DevelopmentData MigrationPlatform IntegrationTeam LeadershipExecutive Reporting
Directed CRM, ERP, and marketing automation implementations across retail, financial services, and professional services clients. Established PMO frameworks and completed 75+ consulting engagements with 95% client retention.
CRM ImplementationERP ImplementationMarketing AutomationPMO FrameworksProject GovernanceQuickbooksOdooSage 50Microsoft 365Google WorkspaceCross Border Logistics
Managed $1M+ IT infrastructure and BPI portfolio. Key clients included Panama Canal Authority and Cable Onda. Applied Agile practices reducing delivery time by 20%.
IT InfrastructureBPIOracle SOAScrumAgileProject Management
Led large-scale national healthcare transformation programs including Hospital Logistics (WMS), BPM implementation, and Medical Database serving millions of beneficiaries.
Healthcare TransformationWMSBPMProject ManagementStakeholder Management
Implemented Sage, QuickBooks, and Microsoft products for SMBs across Panama and Central America. Foundation of the EXADES consulting model.
SAGEQuickbooksMicrosoft ProductsSMB ConsultingIT Implementation
Three progressive roles: PC Tech Support, Customer Success AV/IT Engineer, and Assistant Manager for Personal Audio Latin America. Handled regional marketing strategy, technical services, and process improvement across Latin American markets.
Marketing StrategyTechnical ServicesProcess ImprovementAV ITPC Hardware SupportRegional Management
Completed a Master in Fintech and Digital Financial Services in 2024.
Completed a Master in Fintech and Digital Financial Services in 2024.
Completed a Master in Digital Banking and Finances in 2024.
Completed a Master in Digital Banking and Finances in 2024.
Earned an MBA in Banking and Finance in 2014.
Earned an MBA in Banking and Finance in 2014.
Earned a Bachelor of Science in Electronic and Communications Engineering in 2000.
Earned a Bachelor of Science in Electronic and Communications Engineering in 2000.