Samuel Ige

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Customer Service / Help Desk Officer

I resolve banking and hospitality customer issues through clear, efficient support.

NigeriaCustomer Service / Help Desk Officer at Trust Bank

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About

I've supported customers across Trust Bank, Royals Hotel, and Element Supermarket, resolving inquiries through phone, email, in-person service, and help desk tools. At Trust Bank, I handled B2B calls and account-service inquiries, processed transactions, and improved customer satisfaction by 20%. I bring 5+ years of customer service experience, including complaint de-escalation, CRM record management, reservations, payments, invoicing, and service reporting. I enjoy guiding customers through practical step-by-step solutions while keeping records accurate and service professional.

Experience

Customer Service / Help Desk Officer
Fielded inbound B2B calls and in-branch inquiries, resolving account and transaction issues while maintaining data integrity in CRM systems. Achieved a 20% improvement in customer satisfaction and reduced wait times by 10%.
FreshdeskSalesforce Service CloudIntercomCRMData EntryConflict ResolutionCustomer Service
Front Desk Manager
Managed guest check-ins, check-outs, and reservations while resolving complaints and coordinating with housekeeping and billing teams to ensure prompt service.
Customer ServiceConflict Resolution
Customer Service Representative
Supported 30+ customers daily, resolving product issues and processing payments. Increased average order value by 10% through upselling and cross-selling.
Excel

Education

Onward Distinct College
Completed Senior Secondary School Certificate (SSCE) from Onward Distinct College from 2011 to 2017.
Completed Senior Secondary School Certificate (SSCE) from Onward Distinct College from 2011 to 2017.

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About

Experience

Customer Service / Help Desk Officer

Fielded inbound B2B calls and in-branch inquiries, resolving account and transaction issues while maintaining data integrity in CRM systems. Achieved a 20% improvement in customer satisfaction and reduced wait times by 10%.

FreshdeskSalesforce Service CloudIntercomCRMData EntryConflict ResolutionCustomer Service

Front Desk Manager

Managed guest check-ins, check-outs, and reservations while resolving complaints and coordinating with housekeeping and billing teams to ensure prompt service.

Customer ServiceConflict Resolution

Customer Service Representative

Supported 30+ customers daily, resolving product issues and processing payments. Increased average order value by 10% through upselling and cross-selling.

Excel

Share profile

About

Experience

Customer Service / Help Desk Officer

Front Desk Manager

Customer Service Representative

Education

Onward Distinct College

Share profile

About

Experience

Customer Service / Help Desk Officer

Front Desk Manager

Customer Service Representative

Education

Onward Distinct College