Sandra Sanil

I’m an operational professional with 4+ years of experience in process optimization, compliance monitoring, inventory investigations, and stakeholder coordination across e-commerce and public sector environments. In my current Investigation & Operations Specialist role, I conduct operational investigations into inventory discrepancies, policy breaches, and compliance risks while maintaining 98%+ accuracy standards. I ensure SLA adherence in high-volume contact center operations, perform root cause analysis, and partner with cross-functional stakeholders to resolve escalations and maintain process compliance. Previously as a General Clerk with the Department of General Education, I managed day-to-day operations supporting 50+ employees and 1000+ student records. I maintained 100% audit compliance in financial transactions, streamlined documentation and record-keeping, automated reporting and tracking using MS Excel and Word, and helped reduce excess inventory costs by 15%. I bring a strong focus on audit compliance, risk assessment, KPI/MIS reporting, and data-driven decision making—turning investigation findings into corrective actions and reliable outcomes.