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Front Desk Agent — Patient Registration
Systems Analyst at Sabin Diagnostic Laboratory automating insurer authorization portals for more than 30 health insurers.
BrazilFront Desk Agent — Patient Registration at Sabin Diagnostic Laboratory
Patient registration and exam authorization in private health insurance. Builds and maintains automation tools for the team, including filling procedure codes into insurer portals and a rules checker for 67 insurers.
Process AutomationJavaScriptPythonReact SelectGitHubLGPDHealth Insurance AuthorizationTUSS
Developed Python scripts for network monitoring, built real-time dashboards, automated ERP-CRM integration, and maintained customer self-service portals.
PythonDashboardingERPCRMIntegrationNetwork Monitoring
Currently pursuing a Bachelor of Computer Science degree.
Completed a postgraduate specialization in Software Engineering in September 2026.
Completed a postgraduate specialization in Software Engineering in September 2026.
Earned module certificates in Systems Analysis and Development, totaling 1,440 hours.
Completed a three-year technologist degree in Systems Analysis and Development.
Completed a technical diploma in Telecommunications.
Completed Basic English for Information Technology, Level 1, a 77-hour program from Dell Technologies.
Completed Basic English for Information Technology, Level 2, a 100-hour program from Dell Technologies.
Operated a large-scale corporate CRM for account, profile, and contract management. Gathered customer requirements and resolved connectivity and device configuration issues.
CRMCustomer RequirementsVoice and Data SolutionsTier 1 Support
Provided post-sales technical support for smartphones and network services, focusing on first-contact resolution and tracking service and retention KPIs.
Technical SupportFirst Contact ResolutionsKPI TrackingRetention