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Capabilities Enablement Manager
Learning Experience Specialist at Mastercard Marketing Services, improving global workflows and creating learning resources for product rollouts.
SpainCapabilities Enablement Manager at Mastercard
Drive adoption and progress of global Product & Marketing capability initiatives for the Delivery team, supporting stakeholder engagement, capability development, change adoption and learning enablement across global initiatives.
Learning Experience DesignInstructional DesignLearning StrategyStakeholder ManagementChange ManagementLMSArticulate RiseArticulate StorylineCanvaCamtasiaAudacitySynthesiaTeamsZoomMiroMentimeterFormsQualtricsJiraPlannerAdobe Workfront
Led the scoping, instructional design and implementation of learning programmes, initially supporting Vrbo and subsequently contributing to the global Expedia Group Learning Design team, delivering scalable learning experiences aligned with business and learner needs.
Learning Experience DesignInstructional DesignLearning StrategyChange ManagementLMSContent DevelopmentFacilitationStakeholder ManagementProgram Management
Designed instructor-led, blended and gamified learning experiences, managing LMS operations and migration across OKN and Netex; coordinated learning vendors, programme administration and learning subsidies to support effective learning delivery and learner experience.
Instructional DesignBlended LearningGamificationLMSOKNNetexVendor ManagementProgram AdministrationTalent Management9 Box FrameworkEmployee ExperienceOnboarding
Provided Instructional Design consultancy to external clients, leading end-to-end learning solution development from learning needs and project scope definition through instructional design strategy, proposal development and delivery of self-paced digital learning experiences.
Instructional DesignLearning Needs Analysis (LNA)Content DevelopmentDigital LearningProject ScopingProposal Development
Managed learning CRM (Meta4) and LMS administration, contributing to LMS migration and Learning App implementation initiatives; supported digital learning content development and managed learning programme subsidies to ensure effective learning operations and learner access.
LMSMETA 4Learning AdministrationDigital LearningContent DevelopmentProgram Administration
Identified and engaged prospective clients, acting as a learning consultant to understand learning needs and scope solutions; managed end-to-end learning programme delivery across client sites and the Learning Center, coordinating content development with clients and Subject Matter Experts (SMEs).
Client EngagementLearning ConsultingLearning Needs Analysis (LNA)Program ManagementContent CoordinationSubject Matter Expert
Supported the delivery of corporate learning programmes, coordinating with training vendors and managing learning subsidies and programme administration; contributed to mentoring and professional development programmes, supporting employee growth and capability development.
Learning AdministrationVendor coordinationMentorshipProfessional DevelopmentTraining Delivery
Completed a Foundations of Coaching workshop in January 2020.
Completed a Foundations of Coaching workshop in January 2020.
Completed a Win-Win Negotiation workshop (Harvard Method) in February 2018.
Completed a Win-Win Negotiation workshop (Harvard Method) in February 2018.
Pursued an Expert Degree in Security Politics, completed in July 2017.
Pursued an Expert Degree in Security Politics, completed in July 2017.
Completed an HR Management module from November 2014 to March 2015.
Completed an HR Management module from November 2014 to March 2015.
Studied Psychology with a focus on Social and Organizational Psychology, including research work on variables influencing behavioral change.
Attended seminars on Feedback Culture, Interpersonal Communication, and Forensic Psychology.