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Sr. Associate Manager
Talent acquisition professional at Sutherland Global who combined three Smartsheet interview trackers into one view.
United StatesSr. Associate Manager at Talent Acquisition
Managed full-cycle recruiting for healthcare, insurance, customer service, IT, and travel support roles. Achieved a 60-75% hiring manager selection rate and maintained a 99% first-day show rate.
Talent AcquisitionFull Cycle RecruitingCandidate AssessmentsHiring Manager PartnershipPipeline ManagementSmartsheetInterview Coordination
Managed and coached approximately 28 remote customer service representatives, focusing on performance, quality, and employee development.
Team LeadershipCoachingPerformance ManagementRemote Team ManagementCustomer Service
Supervised customer service representatives and handled escalated complaints, disputes, and e-commerce operations.
Customer ServiceEcommerceWooCommerceShipStationPayPalMicrosoft OfficeFacebook Business
Promoted from chat representative to supervisor, managing about 30 remote chat-support representatives and supporting live-chat operations for over 300 client companies.
Live ChatTeam SupervisionTrainingPerformance MonitoringCustomer Service
Provided Tier II technical support for DirecTV customers, troubleshooting satellite service, DVRs, receivers, and connectivity issues remotely.
Technical SupportTroubleshootingCustomer ServiceRemote Support
Completed coursework in Psychology and Social Psychology from January 2004 to July 2006.
Completed coursework in Psychology and Social Psychology from January 2004 to July 2006.
Graduated as a Medical Assistant in July 1997.
Graduated as a Medical Assistant in July 1997.