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Quality Assurance & Project Management Specialist
Quality assurance and project management specialist at BYTEDANCE MALAYSIA who supported Trust & Safety and HITL AI content annotation.
MalaysiaQuality Assurance & Project Management Specialist at ByteDance Malaysia
Managed Trust & Safety projects, monitored moderator KPIs, and conducted root cause analysis to improve quality. Supported HITL AI initiatives and delivered training to QA teams.
Quality AssuranceProject ManagementTrust and SafetyKPI MonitoringRoot Cause AnalysisData AnalysisTrainingHuman In The LoopContent AnnotationStakeholder Management
Reviewed user-generated content for compliance with Community Guidelines and local regulations. Contributed to AI model improvement through accurate content labeling and classification.
Content ModerationPolicy EnforcementContent LabelingQuality Standards
Edited articles for grammar, clarity, and consistency. Verified facts and coordinated with writers and editors to ensure editorial quality.
EditingProofreadingFact CheckingCoordination
Bachelor of Media Technology with a major in Journalism, achieving a final CGPA of 3.71.
Malaysian Higher School Certificate (STPM) with a major in Arts, achieving a final CGPA of 3.33.