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Business Analyst → Product Owner
Product Owner at Bell guiding enterprise BSS; made payment capture self-service and reduced payment-related tickets and failures.
CanadaBusiness Analyst → Product Owner at Bell Canada
Lead product ownership across enterprise BSS platforms, managing roadmap, backlog, and release planning. Increased self-service payment adoption and reduced payment-related tickets and failures.
Product RoadmappingBacklog GovernancePrioritizationRelease planningGenerative AISQLJiraConfluenceAzure DevOpsPower BITableauMicrosoft VisioBalsamiqPCI DSSCRMBillingOrderingProvisioningDigital PaymentsVoIPInternet services
Led requirements and platform implementation for Essential ERM, translating OSFI-driven risk requirements into documented requirements. Drove adoption of the new enterprise platform to 95% within two months.
Requirements ManagementUATDefect TriageData MigrationTrainingReportingOSFIGRCTracker Networks
Owned delivery of workflow and data-platform enhancements supporting APAC KYC operations. Led requirements, backlog, and Agile delivery for automation of client outreach within the KYC refresh process.
KYCAMLRegulatory ReportingData IntegrationETLSQLAgile DeliveryBacklog ManagementData QualityDashboarding
Led business and technology requirements for an enterprise AML transaction-monitoring platform. Coordinated multi-vendor delivery and facilitated regulatory-translation workshops.
AMLKYCSanctions ScreeningRegulatory ComplianceRequirements ManagementUser StoriesVendor ManagementFATFFinancial Crimeremediation
Bachelor of Commerce degree from Indira Gandhi National Open University.
Professional Scrum Product Owner II (PSPO-II) certification from Scrum.org.
Chartered Accountant qualification from The Institute of Chartered Accountants of India.
Certified Fraud Examiner (CFE) certification from ACFE.
Certified Anti-Money Laundering Specialist (CAMS) certification from ACAMS.
Certified Business Analysis Professional (CBAP) certification from IIBA.