Sidak Pal Singh

At Stripe, I managed end-to-end cardholder dispute investigations across fraud, non-receipt, and cancellations under Visa guidelines and Regulation Z. I partnered on AI-assisted human-in-the-loop automation for fraudulent dispute flows, reducing average case resolution time by 50%. Previously at Revolut, I handled high-priority SEPA, BACS, and SWIFT transaction cases while coordinating remote queue health with Workforce Management. Through daily huddles and 1-on-1 coaching, I helped reduce invalid escalations by 30%. I've served as an SME, supported live floor operations, calibrated quality standards, and built performance improvement plans and ramp-up glide paths. I also led onboarding and nesting, updated Confluence SOPs, and achieved an 80% performance-target success rate within 90 days. I began in customer support at Amazon, resolving shipment, refund, and replacement inquiries across voice, chat, and email while meeting SLA, AHT, productivity, quality, and compliance standards.