Siva Vignesh User

Information Technology Project Manager

Sole developer designing and building AI agents, Azure integrations and Microsoft 365 automations for Finance, Clinical Operations, Business Development, Commercial Operations and Legal teams.

Crew AIAzure AI FoundryAzure Container AppsAzure FunctionsAzure Logic AppsAzure Data FactoryAzure PipelinesMicrosoft Graph APISalesforce APIIQVIA QualityMetric APIOAuthAdaptive CardsPythonfastAPIPytestSQLPostgreSQLAzure SQLJavaScriptTypeScript

Associate IT Manager

Sole developer designing and building AI agents, Azure integrations and Microsoft 365 automations for Finance, Clinical Operations, Business Development, Commercial Operations and Legal teams.

Crew AIAzure AI FoundryAzure Container AppsAzure FunctionsAzure Logic AppsAzure Data FactoryAzure PipelinesMicrosoft Graph APISalesforce APIIQVIA QualityMetric APIOAuthAdaptive CardsPythonfastAPIPytestSQLPostgreSQL

Manager (Senior Service Analyst)

Proposed and executed automation plans for recurring data-operations work, and delivered monthly trend, projection and resourcing reports to the business director. Validated event registration forms and reconciled high-volume marketing data across PostgreSQL, Amazon Redshift and Oracle Eloqua.

PostgreSQLAmazon RedshiftEloquaScrumData OperationsReportingTeam Leadership

Application Support Analyst

Deployed eCRF configuration updates to production under the SDLC with IQ/PQ validation, and set up secure GlobalScape SFTP environments and Trial Master File (TMF) templates for clinical studies. Streamlined organization-wide software distribution with SCCM and Symantec Notification Server, re-platformed legacy applications onto Citrix on VMware vSphere and scripted an eRoom-to-Box file migration.

SDLCIQ OQ PQ ValidationGlobalscape EFTTMFSCCMSymantec Notification ServerCitrixVSphereServiceNow CMDBITILActive DirectoryExchangeSharePoint

Service Analyst

Sutherland Global Services

Guided an 18-member team through network queries and training, and coordinated vendors on WLAN incidents with availability, latency and bandwidth reporting.

Network TroubleshootingWLANTeam LeadershipVendor coordination

Technical Support Associate

Tech Mahindra

Troubleshot high-speed internet and DSL connectivity issues for broadband customers, configuring and validating services with network diagnostic tools.

DSLBroadbandNetwork DiagnosticsTroubleshooting