Somnath Bhattacharyya

Remote operations leadership role (Director/Head of Operations, CX or Customer Success leadership, Chief of Staff, or Business Operations) with a company that values process, data and people. Based in Colombia, working US hours, open to full-time or independent contractor arrangements. Looking for a team where I can own outcomes, scale operations and improve how the business runs. At IGT Solutions, I managed full P&L accountability for a program with $500K+ in revenue and led operations across voice, chat, and email. I improved CSAT by 4–5 points, moving the account from 3rd to 1st in client vendor rankings. I renewed and expanded client contracts, reduced attrition by 5% through employee engagement and development initiatives, and served as the primary point of contact for client stakeholders. Previously, as Head of Program at Accedo Technologies, I scaled a single program from 30 to 300+ FTEs over three years and launched new lines of business. At 247.ai, I managed customer support operations and SME teams, progressing from CSR to a leadership role.