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French-Speaking Customer Advisor
I resolve complex bilingual airline and customer-service issues while improving delivery, retention, and customer experience.
MalaysiaFrench-Speaking Customer Advisor at Airline Industry
Delivered high-quality bilingual customer support across multiple channels, achieving CSAT and quality assurance targets. Managed high-volume inquiries and resolved complex cases in compliance with airline regulations.
Customer SupportBilingual French EnglishCRMGDSZendeskNotionExcelGDPRComplaint ResolutionIROPS
Reduced delivery downtime by 40% and increased customer retention by 50% through improved dispatch and complaint resolution. Onboarded 10 new clients who became returning clients.
Customer ServiceComplaint ResolutionCustomer Relationship Management
Diploma in Best Practices and Ethics of Public Relations from Alison.com, completed in 2018.
Diploma in Best Practices and Ethics of Public Relations from Alison.com, completed in 2018.
Diploma in Modern Human Resources Management from Alison.com, completed in 2018.
Diploma in Modern Human Resources Management from Alison.com, completed in 2018.
Bachelor of Arts in French from the University of Port Harcourt, completed in 2017.
Bachelor of Arts in French from the University of Port Harcourt, completed in 2017.
Diplôme d'études en Langue Française (D.E.L.F) from Institut Français, Benin Republic, completed in 2015.
Diplôme d'études en Langue Française (D.E.L.F) from Institut Français, Benin Republic, completed in 2015.
Professional course in Customer Relationship Management and Digital skills from Digital Witch Support Group.
Virtual Assistant Course from ALX, completed in 2024.
Virtual Assistant Course from ALX, completed in 2024.
Customer Relationship Management (CRM) course from Alison.com, completed in 2023.
Customer Relationship Management (CRM) course from Alison.com, completed in 2023.
Diploma in Administrative Support from Alison.com, completed in 2018.
Diploma in Administrative Support from Alison.com, completed in 2018.
Aided manager with operations, increasing revenue by 20%. Led and trained a 10-person team, improving customer retention and reducing billing complaints by 50%.
Customer ServiceTeam LeadershipOperationsLogisticsBillingCustomer Retention
Coordinated the first-ever French day ceremony, increasing participation by 30%. Coached 15 struggling students to achieve B grades and improved academic performance by 20%.
TeachingFrenchEnglishCoachingEvent CoordinationStudent Mentoring
Increased warehouse management efficiency by 50% by developing a tracker for waybills. Managed distribution, account management, and improved database systems.
Administrative SupportWarehouse ManagementExcelDatabase ManagementLogisticsAccount Management