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HR Operations Manager
First HR hire, twice. I build People Ops from scratch for growing companies: hiring, performance, onboarding, and AI-powered HR workflows.
United StatesHR Operations Manager at Dutchman Heating & Cooling
Built People Operations infrastructure from scratch as the first dedicated HR and operations hire, spanning the full employee lifecycle. Manages four direct reports and developed the company's first performance management framework and hiring infrastructure.
People ManagementPerformance ManagementChange ManagementRecruitmentOnboardingAI Workflow DesignHouseCall ProGoogle WorkspaceMicrosoft 365AsanaSlack
Led day-to-day operations for a growing exterior services company, coordinating scheduling, customer service, vendor relationships, and technician management. Played a key role in launching the LightUpTheBurbs division, which grew revenue 278% within two years.
Operations ManagementProject ManagementPeople ManagementChange ManagementHiringGoogle SheetsCRMVendor coordination
Founded and ran a residential cleaning business for ten years, growing revenue 22% annually with a team of 10. Rebuilt hiring, onboarding, and performance systems, cutting early turnover by 18%, and sold the business to employees at exit.
Business ManagementHiringOnboardingPerformance ManagementTeam LeadershipCustomer Service
Earned an Associate of Arts degree from Joliet Junior College.