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Senior Counsellor
I guide overseas education students while leading branch operations, customer success, and client relationships.
IndiaSenior Counsellor at Leap Scholar
Guided students through overseas education journey from counselling to post-arrival support, assisted with university applications and visa procedures, and coordinated with internal teams. Recognized with the ACE Award for outstanding performance.
Student CounselingCustomer SuccessTeam Coordination
Managed complete branch operations, supervised daily activities, and provided end-to-end counselling for overseas education including university selection, admissions, and visa guidance. Built strong relationships with students and parents, resulting in referrals and repeat business.
Branch OperationsTeam ManagementCounselling
Handled inbound customer service calls for Vodafone, resolved queries and complaints professionally, and ensured timely issue resolution while meeting service quality standards.
Customer ServiceProblem SolvingCommunication Skills
Master of Commerce degree from Kanpur University, completed in 2010.
Master of Commerce degree from Kanpur University, completed in 2010.
Bachelor of Commerce degree from the University of Lucknow, completed in 2008.
Bachelor of Commerce degree from the University of Lucknow, completed in 2008.